Shipping & Returns

e-WOOD Collection, cooperating with DHL EXPRESS and ELTA Courier, offers you a delivery service to an address of your choice in the EU. Your order is dispatched the next business day after it is placed.

Orders placed Monday to Friday will be processed by the following business day.

Orders placed on weekends or on holidays will be processed the following business day. Please be aware that delivery times are estimated by the transportation company — depending on the time and location, this may be slightly different. e-WOOD Collection cannot be held responsible for delays due to external factors.

The delivery service and price depend on the order volume, weight and delivery area. Once you place the product in your cart and proceed to checkout, the shipping cost will be calculated automatically after filling in your delivery details.

We will provide order and delivery updates via notification (e-mail, SMS). Please ensure all your contact and shipping details are correct on the order confirmation. If you have made a mistake, please contact our Customer Service soon at +30 2810 381 475 or by e-mail at info@ewoodcollection.com.

Please note: all deliveries are shipped from the e-WOOD Collection Distribution Center in Greece.

• Free shipping for orders from €150 in the EU
• Shipping fee is calculated at checkout based on geographical location
• Delivery in Greece: 1–3 working days
• Delivery in the EU: 3–7 working days
• Remote areas and islands may take slightly longer

Attention: at the time of delivery you are required to inspect your package for damages in the presence of the carrier. Otherwise, our company shall not bear any responsibility for damages identified after delivery.

As a consumer, you have the right to withdraw within fourteen (14) calendar days from the date of receipt of your order without having to state the reasons. You can return the product even if you just changed your mind. Before returning any product, please contact us by e-mail at info@ewoodcollection.com.

• The returned product must be unused and in the exact excellent condition in which it was received, in its complete original packaging with all its contents (instructions, specifications, warranties, etc.)
• The original purchase document (retail receipt or invoice) must be presented with the return
• The withdrawal must be exercised in writing (by completing the withdrawal form or by clear written statement to our e-mail)
• Return costs are borne by the customer
• The refund will be completed no later than fourteen (14) business days from the time we receive proven notification of your withdrawal
• Delivery costs are refundable only if the customer chose the cheapest standard delivery method offered

If a product is found defective, we will proceed with its correction, replacement, or refund in accordance with your legal guarantee rights. In any case, please contact us on the same day or the next business day after delivery if you discover a defect.

The warranty of two (2) years is the quality assurance of e-WOOD Collection, provided that the terms of use are in accordance with the instructions for use and maintenance. The warranty is valid only for domestic use.

The warranty is valid from the date of purchase of the product. For verification, please keep the original sales receipt — it is the only proof of the date of purchase. The warranty covers defective materials in the wooden and metal parts of the houses for dogs and cats and their defective construction.

The warranty does not cover damages resulting from poor assembly, misuse, lack of cleanliness or scratches, bumps or any other type of accident. It also does not cover normal wear on products that have been placed outdoors or in a humid environment or use other than domestic.

e-WOOD Collection will consider whether the product is covered by the warranty. If the product or a component is defective, we will ensure its repair. If necessary, we will proceed to the replacement of the defective part. In case the product is no longer available, we will make sure to replace it with a similar one.