Privacy Policy

Personal Information We Collect or Process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person. Depending on how you interact with us, we may collect or process the following categories of information:

• Contact details — your name, address, billing address, shipping address, phone number, and email address
• Financial information — payment card details, financial account numbers, transaction details, and payment confirmation
• Account information — your username, password, security questions, preferences and settings
• Transaction information — the items you view, put in your cart or wishlist, purchase, return, exchange or cancel
• Communications with us — the information you include in communications, for example when sending a customer support inquiry
• Device information — information about your device, browser, network connection and IP address
• Usage information — how you interact with and navigate the Services

How We Use Your Personal Information

• Provide, tailor, and improve the Services — to perform our contract with you, process your payments, fulfill your orders, send order notifications, process returns and exchanges, and create a customized shopping experience
• Marketing and advertising — to send marketing and promotional communications by email, and to show you advertisements for products or services based on items you previously purchased or added to your cart
• Security and fraud prevention — to authenticate your account, provide a secure payment and shopping experience, and detect and prevent fraudulent, illegal or malicious activity
• Communicating with you — to provide customer support and maintain our business relationship with you
• Legal reasons — to comply with applicable law, respond to valid legal processes, and protect our rights and the rights of our users or others

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include disclosure to vendors and third parties who perform services on our behalf (payment processing, data analytics, customer support, cloud storage, fulfillment and shipping), to business and marketing partners, to our affiliates, or in connection with legal obligations and the protection of our rights.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need it to maintain your account, provide you with Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• Right to access / know — request access to the personal information we hold about you
• Right to delete — request that we delete the personal information we maintain about you
• Right to correct — request that we correct inaccurate personal information we maintain about you
• Right of portability — request a copy of your personal information and, where applicable, that we transfer it to a third party
• Withdrawal of consent — where we rely on consent to process your personal information, you have the right to withdraw this consent

You may exercise any of these rights by contacting us using the contact details provided below. We may need to verify your identity before we can process your request.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us, or lodge your complaint with your local data protection authority — for the EEA, you can find a list of the responsible data protection authorities in your country.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

For more information about our privacy practices or if you have questions or would like to make a complaint, please contact us by e-mail at info@ewoodcollection.com or by phone at +30 2810 381 475.