FAQ

What is e-WOOD Collection?

e-WOOD Collection is an e-shop that sells handcrafted furniture and wooden lifestyle products.

Where are you located?

We are located in Heraklion, Crete, Greece.

Where are the products manufactured?

All of our products are proudly designed and manufactured in Crete, Greece.

Where do you ship to?

We ship all over Europe.

How long will my order take?

Once your order has been processed, it takes approximately 2 to 7 working days for delivery, depending on your location.

When will my order be dispatched?

Orders placed before 12:00 PM (CEST), Monday to Friday, will be processed the same day. Orders placed on weekends or holidays will be processed the next business day.

When will I receive my order?

After dispatch, delivery usually takes 2 to 7 working days depending on your location. You will receive a tracking link via email once your order is shipped.

What are your shipping rates within Europe?

Shipping costs are calculated at checkout based on your location. Orders over €150 ship free of charge.

What is your return policy?

We accept returns within 14 days of receiving your item, as long as the items are unused and undamaged. Used or damaged items may be returned to the customer. For more details, please refer to our Returns page.

How do I ship my order back to you?

Please follow the return instructions provided here.

What if my item is damaged?

If your item is damaged during shipping or has a defect, we’re happy to offer an exchange or a coupon of equal value. We do not accept returns for damage caused by daily use.

How do I know which size to choose?

Refer to the Size Guide on each product page for exact measurements. Breed suggestions are only guidelines—each pet is unique. If unsure, contact us at info@ewoodcollection.com.

Can I combine discount codes?

No, promotional or discount codes cannot be combined.

Which payment methods do you offer?

We accept the following payment methods:

  • Mastercard / VISA
  • AMEX
  • PayPal
  • Apple Pay
  • Bank Deposit

If you do not see your preferred payment method, please contact us at info@ewoodcollection.com.

Is there a warranty for your products?

Yes, all products come with a 6-month warranty.