Frequently Asked Questions

Your ultimate destination for high quality wooden furniture! e-WOOD Collection is an online store for home decor, kitchenware, pet furniture, decor accessories and more. We make your furniture shopping a breeze with our lightning-fast delivery, smooth customer service, and affordable prices. We care about your needs, which is why we always provide the best of the best.

We are located in Heraklion, Crete at Greece.

All of our products are designed and manufactured in Crete, Greece!

We ship all over Europe.

Once your order has been processed, it takes approximatively 2 to 10 working days to be delivered depending on your location.

Orders placed before 12 pm (CEST) on Monday to Friday will be processed the same day. Orders placed on weekends and/ or on holidays, will be processed the following business day.

Once your order has been dispatched it takes approximatively 2 to 10 working days to be delivered depending on your location. Once dispatched you will receive a tracking link by email to track the status of your order.

Based on your location shipping costs will be calculated at checkout once you fill-in your address. Orders from €150 are free.

We have a 14 days return policy after reception of undamaged items. If items are used or damaged, they can be returned to the customer. For more information, please refer to our Returns page.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

To return your item please follow the following steps here.

Original shipping charges are non-refundable. You are responsible for the charges of the return shipping.

If your item is damaged due to shipping or defect, we are happy to exchange your item or offer a coupon of same value to be used in our web shop. If your item gets damaged due to daily use, we cannot accept its return or exchange.

Please refer to the Size Guide on each product page for exact measurements by item. Please note that our breed recommendations are merely a guideline, every pet is unique. If you are not sure about which size to choose, please contact us at info@ewoodcollection.com.

Promotional or discount codes cannot be combined.

We offer the following payment methods: - Mastercard / VISA - AMEX - PayPal - Apple Pay - Bank Deposit If you cannot find your preferred choice of payment, please contact us at info@ewoodcollection.com.

Τhere is a 6 month warranty for the products.